Refund policy
RETURN & REFUND POLICY – MARGARET HOUSE
At Margaret House, we are committed to providing our customers with an elegant, reliable, and enjoyable shopping experience. This Return & Refund Policy has been created to ensure that all return requests are handled in a clear, fair, and transparent manner.
Refunds for New Items
We offer refunds for new items returned in accordance with the conditions outlined in this policy.
Returned products must be in their original condition, unworn, unused, and in their original packaging.
Sale Items
Items purchased during sales, clearance events, or special promotions are considered final sale.
These items are not eligible for refunds, returns, or exchanges, including cases where the wrong size was ordered.
Return Shipping Costs
Return shipping costs are the sole responsibility of the customer.
Margaret House does not reimburse return shipping expenses and cannot be held responsible for any costs incurred during the return process.
Return Request Period
Any return request must be submitted within 14 days of receiving the product.
Requests made after this period cannot be accepted.
Exchanges for Sale Items
Products purchased on sale cannot be exchanged, including for sizing issues.
We strongly recommend reviewing the size guide and product details carefully before placing your order.
Warranty for Defective Products
We stand behind the quality of our products and offer a warranty against manufacturing defects.
If you receive an item with a verified manufacturing defect, we will offer either a replacement or a full refund, according to your preference, once the issue has been reviewed by our customer support team.
Personalized Products
Personalized, engraved, or custom-made products cannot be returned, exchanged, or refunded.
An exception may be made only if the product arrives damaged or has a manufacturing defect.
Return Procedure
To initiate a return, please contact our customer support team at:
Once your request has been approved, you will receive detailed instructions on how to return your order.
Required Return Form
Every return request must include a completed Return Form.
Returns sent without the required Return Form may not be processed correctly.
Conclusion
At Margaret House, we strive to provide exceptional customer service and a premium shopping experience.
By following this Return & Refund Policy, we can ensure that every request is handled fairly, efficiently, and transparently.
For any further questions, please contact our customer support team: