Privacy policy

ARTICLE 1 – APPLICABILITY

1.1 These General Terms and Conditions apply to all offers made by Margaret House and to all distance contracts concluded between Margaret House and a consumer.

1.2 Before the conclusion of the contract, these General Terms and Conditions are made available electronically to the consumer.

ARTICLE 2 – NATURE OF THE SALE

2.1 Margaret House sells products according to an international dropshipping model.

2.2 Products are shipped directly by third-party suppliers located outside the European Union.

2.3 Margaret House does not hold physical stock and does not act as a carrier or freight forwarder.

ARTICLE 3 – THE OFFER

3.1 The offer contains a clear and accurate description of the products offered.

3.2 Obvious errors in the offer are not binding on Margaret House.

3.3 Images and product presentations are for illustrative purposes only and may differ from the product actually delivered.

ARTICLE 4 – FORMATION OF THE CONTRACT

4.1 The contract is concluded when the consumer accepts the offer and complies with the conditions set therein.

4.2 After placing the order, the consumer receives an electronic confirmation.

ARTICLE 5 – PRICE

5.1 The price displayed on the website is the fixed product price payable by the consumer to Margaret House.

5.2 Margaret House does not charge separate shipping or delivery fees.

5.3 As products are shipped from outside the European Union, additional import charges may apply, imposed by customs authorities or carriers, such as import VAT, customs duties, and administrative or customs clearance fees.

5.4 These import charges are not included in the product price and are not collected by Margaret House but must be paid directly to the carrier or customs authorities upon delivery.

5.5 Before placing the order, the consumer is informed that import charges may apply.

ARTICLE 6 – DELIVERY

6.1 Products are shipped internationally to the delivery address provided by the consumer.

6.2 Delivery constitutes an international shipment in which import VAT, customs duties, and other import-related charges are not prepaid by Margaret House and are not included in the product price.

6.3 This delivery method is commonly referred to as "Delivered at Place" (DAP) under Incoterms 2020, or "Delivered Duty Unpaid" (DDU) under Incoterms 2000. These terms are used solely to describe the fact that import charges are not prepaid or collected by Margaret House and do not limit or affect the consumer's legal rights.

6.4 The risk of loss or damage to the product passes to the consumer upon physical receipt of the product.

6.5 Delivery shall take place within 30 days from the conclusion of the contract, unless expressly agreed otherwise.

ARTICLE 7 – CUSTOMS AND IMPORTATION

7.1 For international shipments, the consumer may be required upon delivery to pay import VAT, customs duties, and other charges imposed by customs authorities or carriers.

7.2 Margaret House does not act as the official importer, customs declarant, or fiscal representative.

7.3 If a shipment is refused due to non-payment of import charges, Margaret House may deduct the direct and demonstrable costs resulting from such refusal (including return or destruction costs and charges imposed by third parties) from any refund, to the extent permitted by law.

ARTICLE 8 – CESOP COMPLIANCE

As of 2024, payment service providers are required to record transaction data in CESOP (Central Electronic System of Payment Information) in accordance with European regulations. Businesses must comply with these regulations, which may affect payment tracking and reporting.

ARTICLE 9 – RIGHT OF WITHDRAWAL

9.1 The consumer has the right to withdraw from the contract within 30 days from the date of receipt of the product, without providing any reason.

9.2 If the consumer exercises the right of withdrawal, the return shipping costs are borne by the consumer.

9.3 Import VAT, customs duties, and clearance or administrative fees are not part of the amount received by Margaret House and are therefore non-refundable by Margaret House.

9.4 The refund of the amount paid by the consumer to Margaret House for the product shall be made within 14 days from notification of withdrawal, provided that Margaret House or its supplier has received the product or the consumer has supplied proof of return, whichever occurs first.

ARTICLE 10 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded only in cases permitted under applicable law, including:

• Products made according to the consumer’s specifications or clearly personalized;

• Sealed products that cannot be returned for health or hygiene reasons and whose seal has been broken after delivery.

ARTICLE 11 – CONFORMITY AND LEGAL GUARANTEE

11.1 Margaret House guarantees that the products comply with the contract and applicable legal requirements regarding conformity.

11.2 The consumer retains all statutory rights. Within the European Union, a legal guarantee of conformity of at least two years applies from the delivery date.

11.3 Notification of a defect within a reasonable period after discovery does not affect the consumer’s legal rights.

ARTICLE 12 – LIABILITY

12.1 To the extent permitted by law, Margaret House is not liable for delays caused by customs authorities or carriers, nor for costs or charges imposed by third parties during importation.

12.2 Margaret House’s liability is limited to the amount paid by the consumer to Margaret House for the product, to the extent permitted by law.

12.3 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

ARTICLE 13 – COMPLAINTS PROCEDURE

13.1 Complaints regarding the performance of the contract must be submitted in writing through customer service.

13.2 Margaret House shall respond within 14 days of receipt of the complaint. If a longer response period is required, the consumer shall be informed.

ARTICLE 14 – APPLICABLE LAW AND DISPUTE RESOLUTION

14.1 This contract is governed by Dutch law.

14.2 This choice of law does not affect the mandatory consumer protection provisions of the country in which the consumer resides.

14.3 Disputes may be submitted to:

• The competent court of the consumer’s place of residence; and/or

• The competent court in the Netherlands.

ARTICLE 15 – AMENDMENTS

Margaret House reserves the right to amend these Terms and Conditions. The most recent version shall always apply.

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